Call Center Services

Benefits/ Value

Enterprises around the world are experiencing consistently rising demands in the customer management terrain. In this evolving business landscape, companies are in need of an outsourcing partner that can provide reliable services around the clock.

ISourcing’s clients find great value in the depth of outsourcing solutions and expertise that we offer. The benefits of our services generate unmatched value and include:

  • Strict Quality Control Measures– ISourcing implements strict quality protocols to optimize processes, uncover weaknesses and enhance the strong areas in our clients’ call centers. We match even the toughest quality requirements of telecom operators and implement ISO 9001, HDI, COPC procedures and Six Sigma techniques.

  • Lowered Operational Costs- ISourcing is committed to delivering our outsourced call center services at around 50% of the cost of North American or West European in-house call centers while maintaining the same quality and transparency of operations.

  • Reliable, Advanced Technology– We utilize state-of-the-art technology, based on the latest CISCO VoIP telephony system, with online dashboards that provide our clients with real-time insight into the operations’ key performance indicators (KPIs), quality standards and call recordings.

  • Trusted Security– We are committed to maintaining a high standard of security measures to protect our clients’ private and delicate information. ISourcing uses firewalls, intrusion detection methodologies and established security processes and procedures to securely manage our customers’ assets.

  • Global Knowledge and Language Fluency– Named the Off-Shoring Destination of the Year in 2010 by the European Outsourcing Association (EOA), Egypt has an abundant and skilled talent pool. With locations in Cyprus, Egypt and Saudi Arabia, ISourcing capitalizes on the correct blend of skills and ten different languages to match our clients’ requirements.

  • Increased Organizational Flexibility– ISourcing has the flexibility to adjust our capacity and respond to business needs that are essential to meeting our clients’ requirements. We can acclimate to the client’s specific demands, such as peak/seasonal/overnight times, according to business necessities.

  • Dependable Reliability– We perform extensive risk analysis and deployed measures to protect against risks including power outages (via generators and UPS’s), telecommunications outages (through multiple operators and routes), and technology failure through redundancy and hot standby.