ISourcing understands how complicated the IT infrastructure of our clients’ can be and how critical the IT infrastructure to the operation and productivity.
Our managed services methodology begins at project startup with detailed auditing and documentation and continues through all process of operations and support, driving user satisfaction and value all the way to continuous improvement cycle.
The following is our standard approach to project fulfillment which is adjusted according to the complexity and maturity our client’s IT infrastructure and strategies.
Business Analysis (startup phase)
Definition of Business requirements and IT strategy
Auditing and documentation of Installed Technology & Topology
Definition of Gap Analysis & Mitigation plan
Definition and documentation of policies & Process
Establishment of Service process & Policies
Establishment Escalation matrix & authority matrix
Setting up of audit protocols, admin accounts and reporting
Deployment of support
Providing the agreed support scheme (8x5 to 24x7)
Receiving support requests through Phone, email , chat
Providing support through remote access and Onsite support (where applicable)
Periodical reporting
Periodical reporting (operational, Statistics)
Incident reporting (operational, Statistics)
Adjustments and Fine tuning
Adjust Processes
Adjust configuration / settings