ISourcing’s IT managed services offer businesses of all sizes and backgrounds a comprehensive approach to tailored support and management of the most demanding IT administration needs.
Designed to save financial and professional resources, our services are available 24/7, 365 days per year. Our wide array of service offerings includes:
Server Management
Log monitoring and problem escalation
Periodic deployment of updates and patches
System and data backup
IT Helpdesk Services
Technical support service for key products and applications
Incident resolution within agreed upon timescales
IT Helpdesk Services
Call logging, contact validation and progress monitoring
Problem management
Change management
Warranty or break-fix management
Remote support
Real-time reporting and regular call reporting and analysis
24x7 Service provision
Support for and maintenance of PC's, notebooks, and mobile devices
Backup and restore services
Security and access control
Users accounts Management
Review of business needs and establishment of user access policies
Privilege adjustments, addition and deletion of users
Usage and malicious activity monitoring
Network Management
Review of business needs and establishment of network virtual design
Configuration of routers and switches (including VLans and VPNs)
Log monitoring and configuration adjustment
Security Management
Review of business needs and establishment of an external and internal security design
Configuration of firewalls, VPNs and virus protection (server and client)
Log monitoring of logs and management of hacking attempts
Remotely Managed Applications
Backup, tuning and optimization
Adjustment of reports and configurations
Management of system applications (Database, email, LDAP, etc.) and business applications (ERP, CRM, SCM, etc.)
Administration of company internet and intranet
Application Development and Support
Customer Relationship Management applications
Enterprise Intranet
Mobile applications
Hosting and disaster recovery
Application hosting (on our cloud) in the United States
Disaster recovery through cloud utilization
Telephony Management and Implementation
Telephony as a service (Based on Aheeva and Cisco systems)
Operations and support of Cisco / Avaya / Aheeva / Mitel VoIP telephony systems