IT Managed Services

Services and Capabilities

ISourcing’s IT managed services offer businesses of all sizes and backgrounds a comprehensive approach to tailored support and management of the most demanding IT administration needs.

Designed to save financial and professional resources, our services are available 24/7, 365 days per year. Our wide array of service offerings includes:

Server Management

  • Log monitoring and problem escalation

  • Periodic deployment of updates and patches

  • System and data backup

IT Helpdesk Services

  • Technical support service for key products and applications

  • Incident resolution within agreed upon timescales

IT Helpdesk Services

  • Call logging, contact validation and progress monitoring

  • Problem management

  • Change management

  • Warranty or break-fix management

  • Remote support

  • Real-time reporting and regular call reporting and analysis

  • 24x7 Service provision

  • Support for and maintenance of PC's, notebooks, and mobile devices

  • Backup and restore services

  • Security and access control

Users accounts Management

  • Review of business needs and establishment of user access policies

  • Privilege adjustments, addition and deletion of users

  • Usage and malicious activity monitoring

Network Management

  • Review of business needs and establishment of network virtual design

  • Configuration of routers and switches (including VLans and VPNs)

  • Log monitoring and configuration adjustment

Security Management

  • Review of business needs and establishment of an external and internal security design

  • Configuration of firewalls, VPNs and virus protection (server and client)

  • Log monitoring of logs and management of hacking attempts

Remotely Managed Applications

  • Backup, tuning and optimization

  • Adjustment of reports and configurations

  • Management of system applications (Database, email, LDAP, etc.) and business applications (ERP, CRM, SCM, etc.)

  • Administration of company internet and intranet

Application Development and Support

  • Customer Relationship Management applications

  • Enterprise Intranet

  • Mobile applications

  • Hosting and disaster recovery

  • Application hosting (on our cloud) in the United States

  • Disaster recovery through cloud utilization

Telephony Management and Implementation

  • Telephony as a service (Based on Aheeva and Cisco systems)

  • Operations and support of Cisco / Avaya / Aheeva / Mitel VoIP telephony systems