ISourcing is well positioned to provide the highest levels of call center outsourced service to our clients. We will manage the customer experience across the complete lifecycle (acquisition, care, and value maximization) by professionally handling every telephone, email and web interaction with the customer professionally and courteously.
Our services are designed to delight the customer and increase revenues while enhancing the relevant Net Promoter’s Score. Our strong portfolio of cost-effective and steadfast call center services includes:
Information hotline– Our agents provide comprehensive assistance for different offerings, products and services, as well as general information about the company.
Telesales and lead generation– We pursue new prospects for various offerings and are equipped to close the deal by phone or to communicate leads and appointments to field sales personnel.
Order taking– Our agents are prepared to take orders for products, services and maintenance requests and then route them to the relevant fulfillment team.
Telephony-based Market research– We conduct surveys and researches of various types using CATI systems in and efficient and effective manner.
Happy Call–We contact customers following their acquisition of product / service to ensure their satisfaction with the sales and delivery cycles and solve any problems early in.
Customer care– We help customers with inquiries and problems they may face when using the product or service and provide the assistance necessary for resolution.
Helpdesk– Our call center agents support customers with the setup and configuration of products, increasing the efficiency of the company’s field service.
Complaints management– Our agents handle complaints or problems by routing them to the appropriate party and following-through until the customer is completely satisfied.
Cross/ up-selling– We utilize the customer database and profile to up-sell and cross- sell products and services that maximize the customer value.
Subscription renewal- We ensure to contact customers before lapsing of their subscription to ensure continuation of revenue.
Payment Follow-up-We call up customers to motivate settlement of any outstanding payments using escalating scripts.
Anti-customer attrition calls–Our agents strive to reengage customers who have abandoned the product or services by working to understand their concerns and responding with a solution that meets their needs.
Satisfaction survey– We gauge the customer’s satisfaction with various aspects of the product and service offerings and probe for suggestions for improvement.
