ISourcing’s clients find great value in the depth of outsourcing solutions and expertise that we offer. The benefits of our IT Managed services generate unmatched value and include:
Diversified Professional Technology Experience– ISourcing merges a team of professionals whose experience spans system administration, network and security, telephony, applications, database administration, helpdesk and software development services. This blend of professionals from various disciplines guarantees optimal operation of our clients’ IT infrastructure.
Strict Operational Procedures– To uncover weaknesses and enhance the strong aspects of our clients’ infrastructure, we utilize strict operational protocols. Through the implementation of ISO 9001, ITIL, ISO 20000 and Six Sigma techniques, our clients reach up to 99.9% uptime.
Trusted Security Protocols– ISourcing understands the sensitivity of allowing access to our clients’ IT infrastructure. We implement a high standard of security protocols to restrict access and protect our clients’ data from any possible attack.
Global Knowledge and Language Fluency– Named the Off-Shoring Destination of the Year in 2010 by the European Outsourcing Association (EOA), Egypt has an abundant and skilled talent pool of IT professionals who are certified in various disciplines such as Cisco, Oracle, Microsoft, VMWare, etc. With locations in Cyprus, Egypt and Saudi Arabia, ISourcing capitalizes on the correct blend of skills and ten different languages to match our clients’ requirements.
Increased Organizational Flexibility– ISourcing has the flexibility to adjust our capacity and respond to business needs that are essential to meeting our clients’ requirements. We can acclimate to the client’s specific demands, such as peak/seasonal/overnight times, according to business necessities.
Dependable Reliability– We perform extensive risk analysis and deployed measures to protect against risks including power outages (via generators and UPS’s), telecommunications outages (through multiple operators and routes), and technology failure through redundancy and hot standby.
Lowered Operational Costs- ISourcing is committed to delivering our outsourced call center services at around half of the cost of North American and West European in-house IT management while maintaining the same quality and transparency of operations.
