Most businesses are familiar with the balancing act that comes from working to achieve cost-effectiveness by taking risks. By choosing to outsource their call center services through ISourcing, our clients find confidence in our highly responsive approach to risk management.
Our startup and operational teams are experienced and trained to identify things that may go wrong before they actually do. We use an organized process to review and calculate any identified risks and apply a suitable solution to prevent or lessen the risks.
Therefore ISourcing paid a large part of efforts and investments to manage the risk of this business to achieve the greatest degree of availability. Complete risk management and mitigation process is established on 2 phases;
Phase 1: Startup
Culture & language matching
Communication establishment across concerned departments
Scope creep.
Phase 2: Operations
Business Continuity. Includes all measure that allows continuation of business during events and failure of components such as
Power Failure
Telecom failure (E1 failure, cables theft, etc)
Site Disaster (fire, flood, civil unrest, etc)
Hardware failure (servers, routers, switches, etc)
Software failure
Loss of experience due to People turn over
Disaster Recovery. Includes process to resume operation as soon as possible in redundant site in case of site disaster such as fire, flood, etc.
